Vacant Property Refurbishment Grants (Croi Conaithe)

Moving the 'Vacant Property Refurbishment Grant' application process from paper-based to online has offered substantial benefits for both applicants and for Cavan County Council. For citizens making applications, the online process provides greater convenience, enabling them to complete and submit applications from anywhere, track progress, and receive updates. Built-in validation and guidance reduce errors and improve submission quality while the system also allows for the applicant to review their submission at any time. The system is also accessible from any device and helpfully guides the applicant through the process.

For Cavan County Council, digital applications streamline back-office processing through automated data capture, reducing manual entry and improving accuracy. This leads to faster review cycles, easier data analysis, and better compliance tracking. Additionally, the online system offers increased flexibility for technical staff, who can securely access and review application data remotely while in the field which further reduces paper usage and ensures a single, easily accessible repository for information.

Overall, since implementation we have noticed enhanced efficiency, transparency, and accessibility across the entire process and we are confident that this also offers a much-improved experience for the applicant.